FAQ

FAQ

Find the answers to your questions here.

Be Confident in Your Memorial

Buying a memorial can feel like a daunting process. It’s not a purchase you make often, so there are understandably many unknowns as you get started. We get it. Whether this is the first time you are purchasing a monument or you’ve gone through the process before, we want you to have the highest confidence in your decision.

Below are some of the most frequently asked questions we receive from families during the memorial process.

We do our best to make the process as easy as possible. A Memorial Counselor will meet with you to learn more about your needs for your monument. They will walk you through the differences in memorial types, granite and design elements. In many cases the Memorial Counselor will be able to design the memorial in front of you during this meeting. For more custom designs a follow up meeting may be required. Your Memorial Counselor will guide you through the whole process from design creation and approval to installation.

Yes, we have a wide range of cremation memorials.

You can request a date of death added to your monument through our online order form. You can also call us at 419-468-3477 to place your order.

There are a lot of factors that go into the cost of a monument from size to shape to grade of granite to design. We offer memorials as low as $595 and above. We will work with you to design the perfect monument within your budget.

The type of granite you select is the biggest factor to the cost of your monument. The color and quality grade of granite are the two most important price factors. The size of your monument and type of finish you choose also factor into the total cost.

We will work with you on a payment agreement that meets your needs. In most situations, customers will pay half of the total cost as a down payment. The remaining balance is due upon monument completion. You will have the chance to view the monument, either in person at our Galion location or a photo of the completed monument can be emailed to you, to ensure everything is exactly as you ordered prior to paying your remaining balance. We also offer a payment plan (up to 12 months). All monuments must be paid in full before it can be set in the cemetery.

Yes, we take Visa, Mastercard, Discover and American Express.

We strive to have monuments set within 60-90 days; however, it can take longer. If you select a granite that has to be imported it can take up to 6 or more months to arrive. We will keep you updated on the status of your monument and will always let you know when it has been set in the cemetery.

We do not have control over when cemeteries pour foundations; however, most cemeteries pour foundations twice a year—once in the spring and then again in the fall.

Yes, as long as the foundation is in place prior to the frost setting in. We cannot pour foundations once the ground has started to freeze for the winter.

We have 4 locations. Our main office and production facility is located in Galion, OH. We have satellite offices in Mansfield, Bucyrus and Mt. Gilead. Find the location closest to you.

Generally speaking, our 4 locations are open for walk-in visits Monday-Saturday and available for appointments Monday-Sunday. Specific location hours vary. You can find our hours for each location here.

Walk-ins are welcome, but we ask that you set an appointment when possible. Our offices have limited in-person staff. Setting an appointment guarantees that someone will be available to assist you right away.

Yes, we understand that you may be unable to come to one of our locations due to health or limited mobility. We are happy to schedule an in-home appointment if needed. If you live out of the area, we also offer phone and virtual appointments.

No, you are not required to purchase your memorial through your cemetery. It is your right to compare and purchase with whomever you are most comfortable.

Oftentimes, yes. We will have to look at your current monument to ensure there is enough space to add additional elements.

Yes, we do. You can learn more and even order online here.

Our recommendation is to use warm water with a little Dawn dish soap and a soft brush. Do not use harsh chemicals or over the counter cleaners on your memorial, as it can damage or discolor the granite. We offer professional monument cleaning services as well.

If your memorial is leaning or sinking into the ground this indicates a problem with the foundation. In most cases, you will want to contact the cemetery. However, if Longstreth Memorials poured your foundation you can contact us directly to pour a new foundation.

In most cases your monument may just need a good cleaning. We offer professional monument cleaning services if needed.

Don’t see the answer to your question here? Let us know! Contact us today and one of our team members will be happy to assist you.

Ready to get started?
Schedule an appointment with a Memorial Counselor today.